Cost information for short-run decision making focuses on
a. what happened.
b. what is happening.
c. what will happen.
d. why it happened.
C
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Answer the following statements true (T) or false (F)
1. In the hospitality industry, the service encounter is usually a manager-to-guest interaction. 2. Hospitality organizations try to estimate guest expectations accurately and then meet them. 3. The principles of guestology work better for serving guests than they do for serving customers of other kinds. 4. Most hospitality organizations can maintain sufficient inventory of the service products they sell.
Emily has recently learned that she needs to reduce the duration of her project to meet an imposed deadline. She has calculated the crash cost per unit and knows the maximum units each activity can be reduced. What is the next step?
A. Calculate the crash point B. Identify the critical path C. Find the activity with the highest crash cost D. Calculate the optimum cost-time point E. Find the activity with the lowest crash cost
The concept of processes and procedures used by service desks, and by businesses in general, originated in the ____ when philosopher and economist Adam Smith introduced his principle of the division of labor.
A. 1770s B. 1850s C. 1890s D. 1920s
Which of the following communication network is decentralized and allows a free flow of information among all group members?
A. circle B. wheel C. chain D. all-channel