Lucille is sending out questionnaires to assess clients' perspectives about their experiences at the agency. The tool she is most likely using is a
A. citizen perception poll
B. goal attainment scale
C. needs assessment
D. consumer satisfaction survey
D
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Provisions of the Americans with Disability Act (ADA) are enforced by
A) the Department of Health and Human Services. B) the Department of Labor. C) the Department of Justice. D) none of these.
B and B+ designs have value in the evidence-based practice process despite lacking a baseline phase
Indicate whether the statement is true or false
You suggest a change in your agency that you believe will improve services to your
clients, and you get approval to make this new change. Two months after you think the change has been made, you discover that two remote sites are still operating under the old rules. At what stage of the policy process has your proposal failed in those two sites? A. formulation B. legislation C. implementation D. evaluation
Whether one must succeed a manager who was highly popular or one who was unpopular, problems are likely to result unless the new manager:
A. Regularly discredits the work of her predecessor. B. Threatens sanctions for anyone who makes comparisons with her predecessor. C. Takes a proactive approach that emphasizes differences in her own management style. D. Fires several older staff and hires new ones who did not work for the previous manager.