Paying a compliment is especially ineffective during tense situations
Indicate whether the statement is true or false
FALSE
Paying a compliment is especially effective during tense situations. If a valued employee or a
customer has a complaint that you cannot justify or remedy, you can put that person in a
better frame of mind for a "no" answer by paying a compliment.
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A cost object is anything for which management desires a separate tracking of costs, while a cost driver is the factor that causes the cost object to increase or decrease.
Answer the following statement true (T) or false (F)
A "customer centered" approach to handling the media by a public relations manager means that the PR person
a. must persuade journalists that it is in their interest to run a particular story b. determines the needs and wants of the journalist and modifies the story to meet those needs c. must combat journalists rejecting a story because they just don't understand the value d. go over the head of the journalists to the editor to convince the media outlet to run the story e. tell the journalists that he or she has many years of experience and that should be good enough to know whether the story is newsworthy or not
The Paperwork Reduction Act has generally been regarded as a failure, having done
little to actually reduce the paperwork burden or reduce hours committed to satisfying information demands. a. True b. False
Rita is appointed as an agent for Superior Sales, Inc. The agency agreement is silent as to the level of sales that Rita is expected to achieve. She must
A. achieve nothing because the agreement says nothing on the issue. B. attain the level that Rita achieved with her previous employer. C. maintain the level Superior attained before Rita became an agent. D. use reasonable diligence and skill in selling.