_____ refers to the inability of services to be stored, warehoused, or inventoried
a. Variability
b. Irreversibility
c. Heterogeneity
d. Perishability
ANSWER: d
Services are intangible, inseparable, heterogeneous, and perishable. Perishability refers to the inability of services to be stored, warehoused, or inventoried.
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Answer the following statement true (T) or false (F)