In which of the following ways does the triple bottom line approach differ from the balanced scorecard approach?
a. It lacks any overt consideration of financial performance.
b. It takes stakeholders, not just shareholders, into account.
c. It has an explicit ecological dimension.
d. It measures employee learning and growth.
c. It has an explicit ecological dimension.
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When it is time for the church representative to sign the contract, Shane mentions that printing costs are not included in the price he quoted during the presentation
The church representative feels deliberately misled by Shane and finds that the printing costs put the ads over the church's budget. At what point should Shane have discussed the price breakdown? A) during the close B) during the pre-approach C) while building rapport D) during the presentation E) while servicing the sale
In which of the following situations has conversion NOT occurred?
a. When an instrument is paid on a forged indorsement. b. When a drawee to whom a draft is delivered for acceptance properly returns it upon request. c. When any person to whom an instrument is delivered for payment refuses on demand to pay or to return it. d. When a bank pays an instrument containing only one of two required indorsements.
The consideration paid to an insurer to obtain an insurance policy is the premium.
Answer the following statement true (T) or false (F)
Which of the following best describes a strategic trade-off?
A. the tension between raising prices and keeping a loyal clientele B. the tension between maintaining both high-quality products and service C. the tension between value creation and the pressure to keep costs in check D. the tension between innovation and keeping manufacturing costs down