Gary is a trainer at the Boise Best Bank. He recently delivered a training program on how to use transaction forms to new employees at the bank. He used Kirkpatrick’s 4 levels of evaluation to report the effectiveness of his training. Which one is correctly reported based on Kirkpatrick’s evaluation model?

Question

a. Level 1 – At the end of the program, he found out that only 75 % of the trainees
mastered the required knowledge and skills.
b. Level 2 – At the end of the program, he found out that all trainees liked the role play activity used during training.
c. Level 3 – During the first week after the trainees returned from training to their job, he observed that 20% of them were not using the transaction forms correctly.
d. Level 4 – During the second week after the trainees returned from training to their
job, he found out that 15% of them would need to receive remedial training.

Answer 1

c. Level 3 – During the first week after the trainees returned from training to their job, he observed that 20% of them were not using the transaction forms correctly.