According to the service profit chain model, workplace practices affect job satisfaction, which influences employee retention, motivation, and behavior and these outcomes affect:
A. service quality.
B. customer satisfaction.
C. perceptions of value.
D. profitability.
E. all of these.
E. all of these.
Workplace practices affect job satisfaction, which influences employee retention, motivation,
and behavior. These employee outcomes affect service quality, which then influence customer
satisfaction and perceptions of value, customer referrals, and ultimately the company's
profitability and growth.
You might also like to view...
What are technology transfer agreements? Discuss some of their merits and demerits.
What will be an ideal response?
A project manager arbitrates conflict by intervening and attempting to negotiate a resolution by using reasoning, persuasion, and suggesting alternatives.
Answer the following statement true (T) or false (F)
When entering respondent data into a spreadsheet, each column contains the data for one respondent
Indicate whether the statement is true or false
During Year 3, Carrington Company made the following expenditures relating to plant machinery and equipment: • Continuing, frequent, and low cost repairs $46,000 • Special long-term protection devices were attached to ten machines 11,000 • A broken gear on a machine was replaced 5,000 How much should be charged to repairs and maintenance in Year 3?
a. $46,000 b. $51,000 c. $57,000 d. $41,000 e. none of the above