What is Web-based customer service and why is it important?

What will be an ideal response?


Internet-based customer service provides an excellent channel for both pre-sale and post-sale customer support. Customers assume that businesses have a Web site and that it provides useful information. "If you're not on the Web, you're not in business."

Business

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In order for ______ to fulfill their purpose, audiences must accept that the fictional scenarios you create could really happen.

a. analogies b. hypothetical examples c. definitions d. descriptions

Business

Flanders Bar and Grill orders cleaning supply kits using the EOQ model. The restaurant estimates that it uses 525 kits per year. The purchase price per kit is $12 with an estimated carrying cost rate of 15%. The cost to place an order from the kit supplier is $10. What is the maximum inventory level that the restaurant should expect?

a. 212.5 b. 76.4 c. 525 d. 38.2

Business

The gross profit percentage is an indicator of how well a company is positioned to pay off its short-term liabilities

Indicate whether the statement is true or false

Business

We should expect the (weighted) average of all hurdle rates within a firm to be approximately equal to the overall WACC

Indicate whether the statement is true or false

Business