Martine wants to open an after-school tutoring service for students in 6th through 9th grade. How can a thorough knowledge of customers' expectations improve the probability of her success?
What will be an ideal response?
Customer expectations are beliefs about service delivery that function as standards or reference points against which performance is judged. Because customers compare their perceptions of performance with these reference points when evaluating service quality thorough knowledge about customer expectations is critical to Martine's success. Knowing what the customer expects is the first and possibly the most critical step in delivering quality service. Being wrong about what customers want can mean losing a customer's business when another company hits the target exactly. Being wrong can also mean expending time, money and other resources on things that don't matter to the customer. Being wrong can even mean not surviving in a fiercely competitive market.
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a. True b. False Indicate whether the statement is true or false
How does Staffan Linder explain world trade patterns?
What will be an ideal response?
The liability of manufacturers and sellers of goods for a defective product or for its failure to perform adequately may be based on one or more of the following: negligence, misrepresentation, violation of a statutory duty, warranty, and strict liability in tort
a. True b. False Indicate whether the statement is true or false
The practice of concluding "do not reject H0" is preferred over "accept H0" when we?
A. ?are conducting a one-tailed test. B. ?are testing the validity of a claim. C. ?have an insufficient sample size. D. ?have not controlled for the Type II error.