Explain why the terms manager and leader are not interchangeable.
What will be an ideal response?
Management is broader in scope than leadership. Leadership is the process of influencing employees to work toward the achievement of organizational objectives; thus, management tends to be more focused on accomplishing objectives while leadership works to inspire others.
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Some nonverbal acts let the other know that you are listening and prepare the other party to receive your message, these are called
A. attending behaviors. B. exonerating circumstances. C. language style. D. social accounts.
Answer the following statements true (T) or false (F)
1. You can anticipate, train, and prepare for every possible problem, outcome, or customer request. 2. An employee’s unmet economic needs can affect the guest’s experience. 3. Economic needs reduce as income level increases. 4. Motivation lasts, so one right action has the same impact as an ongoing process.
Nobel prize winner Milton Friedman asserts that "social responsibility" is a fundamentally __________ doctrine
a. positive b. risky c. good d. subversive
Which of the following statements is true?
A. Goodwill arises because of a company’s positive corporate image among its customers. B, Research and development costs should be capitalized to the balance sheet. C. Intangible assets are amortized to expense on the income statement. D. Goodwill is subject to amortization.