_____ occurs when customers purchase new technologies to replace older technologies.
a. Technology cycles
b. Technological substitution
c. S-Curve Pattern of Innovation
d. Innovation Streams
e. Technological Discontinuity
Technological substitution
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New products falling under this category are also called as new-to-the-company products
A) classically innovative products B) new category entries C) line extensions D) improved products
If a guest complaint is resolved on the spot, the probability of getting future business from that guest is said to be about _____.
a. 10 percent b. 30 percent c. 67 percent d. 95 percent
The asset turnover ratio measures
a. how quickly the company uses assets to pay debt. b. how efficiently assets are used to produce sales. c. the income produced by selling inventory. d. how efficiently equity is used to produce revenue.
The existence of an insurable interest is a primary concern when determining liability under an insurance policy.
Answer the following statement true (T) or false (F)