Tinping is an e-commerce website that sells baked goods. When customers give constructive feedback about the company's products or services, the company sends them a box of cupcakes for free. In the context of customer relationship management, Tinping most likely establishes _____ with its customers.
A. limited relationships
B. partial partnerships
C. full partnerships
D. distinct relationships
Answer: A
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Indicate whether the statement is true or false
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Which of the following processes BEST describes how managers identify unseen problems?
A) looking at the most recent sales figures B) listening to messages on the consumer complaint line C) analyzing data and searching for trends D) looking at sales projections and comparing current figures E) setting aside time to talk to middle managers
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