Staff scheduling needs all of the following EXCEPT:
a. flow time estimates.
b. accurate forecasting.
c. staffing levels required by time period.
d. determining available personnel.
A
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Which of the following can be a source of conflict?
a. Values, goals, and priorities b. The need to succeed c. Change d. Limited resources e. All of the above
Which of the following is FALSE with regard to transport by rail?
a. Railroads generate the most revenue in terms of ton-miles shipped. b. The railroad industry has few freight carriers. c. Customers relying on transporting freight by rail have many choices. d. Customers face pricing inflexibility.
Fourteenth National Bank prides itself on offering better service than any of its competitors. If this is accurate, and if customers recognize and value Fourteenth National's superior service, the bank creates and delivers value through
A. customer excellence. B. promotional excellence. C. operational excellence. D. product excellence. E. global excellence.
Annette spends time weighing these two possible solutions against each other and finds they rate poorly to solve the problem of kitchen injuries. For example, sanctions and punishments could be viewed negatively and as a threat, and employees might fail to report injuries for fear of punishment. Similarly, while the reward system might be viewed more positively, Annette is also concerned that since rewards would be contingent on achieving a lower number of reported injuries, there is less incentive to report incidents that should be legally reported. This step of the decision-making model is
a. Generate multiple alternatives b. Identify and weigh decision criteria c. Choose, implement and evaluate the best alternative d. Rate alternatives on the basis of decision criteria