Strategic alliances are primarily aimed at enhancing goodwill.
Indicate whether the statement is true or false
Ans: False
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The employees who interact with dissatisfied guests must be ______.
a. management b. emotionally ready to deal with them c. quick to politely explain how the guest is incorrect d. empowered enough to give the guest whatever they want to fix the problem
The ________ is the organization responsible for certifying that an organization meets the requirements of ISO 14001.
A. American Society for Quality B. National Institute of Standards and Technology C. National Safety Council D. American National Standards Institute
Bobbi Jo pulls one part from the production line every 15 minutes and measures its dimensions against the specifications. Bobbi Jo is using
A. acceptance sampling. B. a control chart. C. statistical process control. D. TQM.
Which of the following is not true?
a. Owners of preferred stock have a claim on the assets of a firm that is senior to the claim of common shareholders. b. Preferred shares carry special rights. c. The senior status and special rights may induce certain investors to purchase preferred shares of a firm, even though they would be unwilling to purchase common shares of the same firm. d. The senior status and special rights increase the risks of preferred shareholders relative to common shareholders. e. Preferred shares vary with respect to the rights and obligations of the issuing firm and of the investor in the preferred shares.