Answer the following statements true (T) or false (F)
1. It is best to empower adversarial employees under closely controlled conditions.
2. The pinch theory process is best employed when a team conflict has gotten too large
and contentious to be handled calmly or rationally.
3. Among the group-based financial incentives (not including cooperatives), Scanlon-
type gainsharing plans do the most to pass responsibility and power to lower-level
employees.
4. Under an employee stock option plans, a new hire does not have to wait to get a
stake in the company.
5. In terms of cooperatives, a group of farmers is most likely to form a purchasing
cooperative.
1. FALSE
2. FALSE
3. TRUE
4. TRUE
5. FALSE
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What should be done before responding to comments made on social media sites?
A) Use an automated reputation analysis to better gauge consumer reaction. B) Respond based on a predetermined public relations plan. C) Evaluate the source, the tone and the content, and then choose a response that fits. D) Use anonymous responses to counteract the negative information, and then post a company response that supports the anonymous response. E) Contact the writer privately to determine the real source of discontent, and then post an appropriate response.
Sometimes consumers associate a higher price with
a. higher product quality. b. supply interruptions. c. discounted cash flows. d. product complexity.
People with an __________locus of control tend to be more socially integrated at work and they report more favorable relationships with their supervisors.
A. external B. internal C. extroverted D. introverted E. intuitive
__________ orientation requires designating up front the customer group that the firm wishes to serve
a. Sales b. Customer c. Marketing d. Technology e. none of the above