When conflict arises due to a lack of understanding regarding the work demands of others, ________ is an effective resolution strategy.
A. using permanent transfers
B. dismissing employees
C. practicing job rotation
D. increasing diversity awareness
E. increasing awareness of the sources of conflict
Answer: C
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The chances of a conflicting story about a crisis reaching the media are significantly increased when a firm communicates too quickly with stakeholders
Indicate whether the statement is true or false
The wheel of loyalty is composed of which of the following three main components?
a. Create loyalty bonds; deliver quality service; segment the market b. Create loyalty bonds; build higher level bonds; deliver quality service c. Build a foundation for loyalty; create bundling; build higher level bonds d. Build a foundation for loyalty; create loyalty bonds; reduce churn drivers e. Create loyalty bonds; understand customer value; understand service value
Brooks Company sells merchandise to customers. Under the accrual basis of accounting, Brooks should normally recognize:
A) revenue and the related expenses in the same accounting period as earned, whether payment is received or not. B) revenue when cash is collected and expenses when Brooks pays its creditor for the merchandise. C) revenue and expenses after all payments are made. D) expenses in the period the merchandise is sold and defer revenue recognition until the customer pays for the merchandise.
Programs to manage diversity problems in organizations show that:
a. training programs sometimes backfire and increase polarization of attitudes. b. increasing awareness of minority issues is more important than improving communication skills. c. unequal status interactions among different types of people reduces prejudice. d. minority groups should be given different goals within the organization.