How can customer complaints provide the firm with great value?
A) Customer service representatives require on-the-job training.
B) Resolving complaints involves engaging in two-way communication.
C) Sorting profitable and non-profitable customers becomes easier.
D) Complaints provide information that is difficult to obtain by other means.
E) Complaints offer an opportunity to prove the company is legally and ethically right.
D
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Customer loyalty means
A. customers make the highest amount of their purchases at one retailer and will be loyal to that retailer. B. customers have most recently shopped and purchased from the retailer. C. customers are committed to purchasing from the retailer and will seldom shop at competing stores. D. customers have positive emotions about a retailer and will be loyal to that retailer. E. customers have a high frequency of purchasing merchandise from the retailer.
In addition to having diversity statements in their mission and annual reports, what else did the surveyed multinational corporations report in terms of diversity?
a. They communicated their diversity initiatives with their workforce. b. They established a Diversity and Inclusion Office. c. They created international internships to cross-train in their global operations. d. They routinely held multicultural celebrations.
Samuel Sorenson, the sole stockholder, contributed $81,000 in cash and land worth $152,000 in exchange for common stock to open a new business, SS Consulting. Which of the following general journal entries will SS Consulting make to record this transaction?
A. Debit Common Stock, $233,000; credit assets $233,000. B. Debit cash $81,000; debit land $152,000; Credit Common Stock, $233,000. C. Debit Common Stock, $233,000; credit cash $81,000; credit land $152,000. D. Debit assets $233,000; Credit Common Stock, $233,000. E. Debit Cash and Land, $233,000; Credit Common Stock, $233,000.
Federal law does not prohibit discrimination on the basis of gender in assessing an employee's education, training, or experience.
Answer the following statement true (T) or false (F)