John, a PR practitioner, wrote a letter to the general manager of a branch of the organization, saying, "It has been ascertained that a certain group of employees are leaving the office before the end of the day."
Which guideline for writing a letter did he violate by writing this sentence?
a) Avoiding impersonal construction
b) Using personal pronouns
c) Avoid wordiness
d) Avoid obsequiousness
ANS: a
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