Specialty products are consumer products and services that customers generally buy ________
A) to conduct business
B) frequently and immediately
C) based on ready availability
D) without making comparisons
E) with minimal effort
D
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Judith supervises a call center department that receives stress-producing calls from unhappy customers. Turnover has increased by 33 percent over the last four months. Judith is understanding and patient with her staff, and tells them she knows what they're going through since it wasn't so long ago that she took those calls. According to revised path-goal theory, Judith is using a(n) ______ leadership style.
A. supportive B. interaction facilitation C. work facilitation D. achievement-oriented E. value-based
A strategic market plan sets the direction and provides guidelines for resource allocation
Indicate whether the statement is true or false
Bohari is a student at Louisiana State University. He has just completed a Principles of Management course and received his final class grade. His professor seemed to make an error and gave him a final class grade of an “A” even though his actual grade should have been a “C.” Bohari is trying to decide whether or not to let the professor know about this error. On the one hand, he needs the “A” to improve his overall GPA. However, he knows that he did not earn that “A” and it might be the right thing to tell his professor. This is an example of ______.
A. an ethical dilemma B. reverse psychology C. corporate social responsibility D. Maslow’s decision-making hierarchy
Traditional overhead allocations result in which of the following situations?
a. Overhead costs are assigned as period costs to manufacturing operations. b. High-volume products are assigned too much overhead, and low-volume products are assigned too little overhead. c. Low-volume products are assigned too much, and high-volume products are assigned too little overhead. d. The resulting allocations cannot be used for financial reports.