Retail point-of-sales systems, restaurant menu order systems, and concert venue ticketing systems are all examples of ________.
A. custom software applications
B. industry-specific technology
C. systems for large businesses
D. indirect marketing
Answer: B
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In customer service, pet peeves or hot buttons are behaviors such as ________.
A. demonstrating knowledge or authority B. exhibiting a professional appearance C. putting someone's call on hold without permission D. answering the telephone promptly
Which is the best definition of interpersonal communication?
a. a large number of people interacting b. cocreation of meaning as people interact and is dyadic c. a face-to-face communication d. one person talking to a group
The main benefits for organizations in the implementation of the inclusive workplace approach at level I are ______.
a. employees form better relationships in and out of the office b. improved benefits c. positive image with employees, customers, and financial institutions d. customer satisfaction
What characteristics of administrative decision making render the use of available evidence more difficult to implement than clinical findings?