The Service Gaps Model is designed to highlight those areas where
A. service providers know more than their customers.
B. service providers provide the best possible service.
C. customers believe they are getting less or poorer service than they should.
D. delivered service exceeds expected service.
E. manufacturers are cutting corners on product quality.
Answer: C
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Tremble Company manufactures outdoors wear for women. During 2014, the company reported the following items that affected cash. Required: Indicate whether each of these items is a cash flow from operating activities (O), investing activities (I), or financing activities (F). _____A. Paid cash for supplies _____B. Purchased equipment by paying cash _____C. Collected cash on account from customers
_____D. Paid dividends to stockholders _____E. Paid suppliers for fabric _____F. Borrowed money from a bank on a long-term note _____G. Paid interest to bank on the note _____H. Paid wages to employees _____I. Sold shares of common stock to new stockholders Fill in the blank(s) with correct word
A population has a mean of 180 and a standard deviation of 36. A sample of 84 observations will be taken. The probability that the sample mean will be between 181 and 185 is
A. 0.2980. B. 0.7020. C. 0.2989. D. 0.7011.
If an activity's cost is plotted against its duration on axes with zeros at the origin:
A) The slope of the line is positive because it costs more to finish an activity more quickly. B) The slope of the line is negative because a shorter activity costs less than a longer one. C) The slope of the line is negative because it costs more to finish an activity more quickly. D) The slope of the line is positive because a longer activity costs more than a shorter one.
All of the following may be negotiated between a client company and a contractor EXCEPT:
a. the amount of money to be paid. b. quality standards c. selection criteria for scoring models d. personnel assignments