Which of the following best describes the purpose of case management from the client's perspective?
a. To help clients navigate a complex, fragmented, confusing health care system to obtain appropriate care
b. To help clients recognize that health care resources are limited and must be used wisely
c. To help clients understand their varied health problems and the best approach to maintain their health
d. To help clients obtain whatever care they need or desire
ANS: A
Client-centered case management assists the patient through a fragmented and often confusing health care delivery system and to achieve specific client-centered goals. Systems-centered case management recognizes that health care resources are finite. Helping clients understand their health problems is a responsibility of health education, not case management.
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