The following are all trade groups EXCEPT

A) theMotion Picture Association.
B) the Association of American Publishers.
C) the Recording Industry Association of America.
D) the American Federation of Labor and Congress of Industrial Organizations.


Answer: D

Communication & Mass Media

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Jean-Pierre, a customer care executive at Jagger Solutions, has to send a letter to a customer acknowledging herfeedback. He also has to convince her to continue using his firm's services and products

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all researchers agree that parents can lessen older babies' need to cry by

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Which activity occupies the greatest amount of the time we spend communicating in the workplace?

a. speaking b. listening c. reading d. writing

Communication & Mass Media