Successfully recovering from a crisis with the brand untarnished and stakeholders feeling positively about the organization is the ultimate goal of ______.

A. crisis communication
B. investor relations
C. employee communication
D. community relations


A. crisis communication

Communication & Mass Media

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The Process where by one person(s) stimulates meaning in the mind(s) of another person(s)

through verbal and nonverbal messages is called what? A) communication B) communications C) mass mediated messages D) computer mediated interactions

Communication & Mass Media

Which of the following is NOT one of the strategies of persuasion?

A) to influence what listeners will think about B) to move people from belief to action C) to move people from one belief to another D) to cause listeners to change their minds E) to increase listeners' understanding of the topic

Communication & Mass Media

Aristotle believed that the persuasive power of _____ relied upon the credibility of the speaker

A) logos B) ethos C) pathos D) eros

Communication & Mass Media

Primary tension is the kind of uneasiness that every group member feels when a meeting is called, whereas secondary tension is a less serious type, occurring later in the discussion, related to roles, especially that of the leader

A. True B. False

Communication & Mass Media