Silence is useful because it allows and encourages others to engage in change work. However, students are often reluctant to be silent because they may be anxious when no one is talking. When might silence be productively used?

a. When you are day dreaming and don't want to be disturbed
b. During moments in which you want to encourage clients to reflect on things
with unobtrusive support and to consider what they might share with you
given their thoughts during the quiet moment
c. When you are trying to indirectly get the client to stop talking
d. When the social worker is having a negative reaction to something the client
said and wants to act out towards the client by not speaking


b. During moments in which you want to encourage clients to reflect on things
with unobtrusive support and to consider what they might share with you

Social Work & Human Services

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_____ power is attained because of one’s position and vested authority

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Exploration of preliminary goals represents a natural complement to exploration of the presenting problem

Indicate whether the statement is true or false

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All of the following are true about empathetic communication EXCEPT:

A. Empathetic communication bridges the gap between the social worker and client by establishing rapport B. Empathetic communication is nonjudgmental, accepting, and genuine C. Empathetic communication is verbal communication in which the client is engaged in oral problem-solving and processing of new information D. Empathetic communication decreases defensiveness and encourages a more rational discussion of problems

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In the context of the patterns of intergroup relations, Milton Gordon states that _____ assumes the desirability of maintaining modified English institutions, language, and culture as the dominant standard in American life

A) ius publicum B) ?Anglo-conformity C) the melting pot D) ?cultural pluralism

Social Work & Human Services