Which of the following is NOT an example of professionalism when dealing with billing and claims?

A. Filing claims in a timely manner
B. Being polite when discussing collection matters with a patient
C. Discussing the balance due on an account with a patient in the reception room
D. Keeping detailed and organized notes and records
E. Posting payments immediately upon receipt


ANSWER: C

Health Professions

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What will be an ideal response?

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