Derek placed an order for seven electronic circuits for his project, but only two were delivered on the specified date. A week later, the remaining five circuits had still not arrived, prompting Derek to write a claim letter to the seller. Which of the following should Derek avoid when writing the claim letter?
A. Providing all the details about the transaction in chronological order
B. Suggesting the kinds of solution that Derek would consider acceptable
C. Starting the letter with a threatening or insulting statement
D. Checking if it is the supplier's fault or the shipping company's fault
C
Derek should avoid starting the letter with a threatening or insulting statement when writing the
claim letter. The goal of the claim letter is to get the missing merchandise, to correct the billing
error, or to return the damaged goods—in other words, to get results, not to accuse, to lay
blame, to threaten, or to demand.
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