Identify the five components of emotional intelligence (EI). Discuss how each of these factors contributes to the success of a leader or manager.
What will be an ideal response?
The five components of emotional intelligence are: self-awareness; self-regulation; motivation; empathy; and social skill. EI is essential for leadership success. A manager can have excellent training, an analytical mind and many good ideas, but without EI he or she will not be a good leader.
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Assertive salespeople control the sales interaction but often do not gain commitment because they prejudge the customer's needs and fail to probe for information.
Answer the following statement true (T) or false (F)
Jackson needs information about a grant submission that one of his colleagues has been awarded in the past. He approaches the colleague and asks her about the kinds of things the committee is looking for. Jackson is using which tactic?
a. direct questioning b. overt questioning c. perception checking d. third-party questioning
Flowcharts are used in both manufacturing and service consulting to track which of the following?
A. Income trends B. Information C. Cash flow D. Historical milestones E. Ideas
Quick assets are defined as:
A. Cash, noncurrent receivables, and prepaid expenses. B. Cash, short-term investments, and current receivables. C. Accounts receivable, inventory, and prepaid expenses. D. Cash, short-term investments, and inventory. E. Cash, inventory, and current receivables.