What contemporary trend in HRM is associated with the centralisation and standardisation of HR delivery across an entire organisation:
a. increasing use of shared service centres
b. decreasing use of shared service centres
c. outsourcing of particular HR activities
d. devolution of responsibility to line managers
a. increasing use of shared service centres
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Radio advertising offers the advantage of having definable target markets based on the radio station's format
Indicate whether the statement is true or false
Which of the following is the best example of nationalization?
A) In 1940, the city of New York purchased the bankrupt Brooklyn-Manhattan Transit rail lines. B) In 1979, Great Britain made a partial sale of British Petroleum to private investors. C) A private company contracts to manage all of a city's waste management. D) A country's economic policy calls for a balance of trade. E) A developing country receives a loan from the International Monetary Fund.
Which is true?
A. The process of incident tracking involves reviewing all incidents to help ensure that they have been permanently resolved in a timely fashion and that steps have been taken to prevent similar incidents in the future. B. A mission statement is a formal document that describes the intentions and expectations of management. Missions may be developed with regard to incident escalation, ownership, or notification. C. Some service desks may check customer entitlement, which is the determination of whether the customer is authorized to receive support, and, if so, the level of support the customer should receive D. The incident management process typically does not including answering questions such as "How do I...?" or "When will my new pc arrive?," as this wastes valuable time that could be spent restoring service.
The moment of ________ refers to a situation when customer expectations are not met
A) dismay B) magic C) truth D) reality E) misery