Women's Studies is having difficulty getting large numbers of students to attend its special programs. As part of the problem-solving process, Women’s Studies is discussing why students are not attending, how long this has been a problem, and to what extent this poses a problem. All of this is discussed during which phase of the reflective thinking process?

A. define problem
B. generate solutions
C identify criteria
D. implement solution


A. define problem

Communication & Mass Media

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Cooper just opened a new day care center in town. To get some publicity, he hired a blogger with a huge online following to write an article about his facility

Cooper wanted to have final approval and the chance to edit the content before the blog went live, and the blogger agreed. Out of the four values of a PR practitioner, which one is the blogger, whom Cooper hired, ignoring the most? a) Sense of independence b) Sense of responsibility to society c) Honor of the profession as a whole d) Higher loyalty to the standards of the profession

Communication & Mass Media

The average person speaks __________ words per minute

a. 50–100 b. 120–150 c. 170–190 d. 200–220

Communication & Mass Media

Which of the following is NOT a helpful hint to using

handouts? a. make sure they look professionally made b. make about 10 percent more than you think you will need c. hand them out during your introduction d. include a title, date, your name and contact information

Communication & Mass Media

Which of the following is NOT a principle of nonverbal communication?

A. Nonverbal communication is fluid. B. Nonverbal communication is fast. C. Nonverbal communication can add to or replace verbal communication. D. Nonverbal communication is slow.

Communication & Mass Media