With knowledge of potential risks, the contractor can include contingency or management reserve amounts in the bid price
a. True
b. False
Indicate whether the statement is true or false
True
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Answer the following statements true (T) or false (F)
1. The best time for a telephone survey is dinner time on Friday night because families are most apt to be home. 2. Generally speaking, the parts of the guest experience that are not measured are typically unmanaged. 3. The advantage of process strategies is that they can catch the service error right after it occurs and can immediately take action so it does not affect the next guest. 4. Structured guest interviews are very detailed, offer excellent numerical data, and are relatively cheap.
Dynamic information includes data that change based on user actions.
Answer the following statement true (T) or false (F)
With regard to the use of women versus men for expat management assignments,
A. few women candidates are accepting assignments and enjoying the experience. B. few qualified women candidates are available. C. those women who go into expatriate positions tend to do well. The hurdle is in getting the assignment. D. the women expatriates make more money than their male counterparts.
A firm can improve its operational capabilities by ______.
a. leveraging only its own current resources b. leveraging the resources of its supply chain partners c. by focusing only on economic value d. by focusing only on both social and economic value