Repeat customers differ from loyal customers in that repeat customers ________
A) have a loyalty score between 70 and 100
B) have a high product preference score
C) are likely to recommend a company's product
D) are often simply "big spenders"
E) have low profit potential
D
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Many services are performed by humans. As a result, they can vary from purchase occasion to occasion. This characteristic of services is referred to as:
A) inseparability. B) intangibility. C) nonstandardization. D) difficulty of inventorying.
Which of the four types of diversity face the most discrimination?
a. age b. gender c. race/ethnicity d. disability
________ is an example for accrued expense
a. Salaries expense b. Prepaid insurance c. Prepaid rent d. Depreciation expense
All of the following aspects of the U.S. perspective limit the ability of U.S. management theories to explain organizational phenomenon in cultures with contrasting orientations EXCEPT:
A. free will beliefs B. low-context communication C. teamwork D. extreme individualism