A company must lower its ethical standards to successfully conduct business in countries with low standards
Indicate whether the statement is true or false
FALSE
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Cognitive dissonance refers to
A. the feeling of postpurchase psychological tension or anxiety consumers may experience when faced with two or more highly attractive alternatives. B. feelings of guilt for purchasing a product or service that was not consistent with a consumer's moral or ethical beliefs. C. feelings of discontent before a purchase has been made when the customer finds out that he or she paid more for the product than necessary. D. feelings of discomfort associated with purchasing something purely for the sake of prestige. E. feelings of discontent after a purchase has been made when the product fails to perform up to expectations.
Sellers allow customers to use bank (or third-party) credit cards for all of the following reasons except:
A. To increase total sales. B. To avoid having to decide who gets credit and how much. C. To speed up receipt of cash from the credit sale. D. To be able to charge more due to fees and interest. E. To avoid the risk of customers not paying.
Most department stores seek multiple market segments when they provide several distinctive boutiques
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If you discover an error on your credit card statement, you should not pay any portion of the balance until the matter has been resolved
Indicate whether the statement is true or false.