_____ refers to the extent to which, by choosing a certain course of action, management can meet a previously established goal or standard
a. Operational benchmarking
b. Efficiency
c. Support-activity benchmarking
d. Effectiveness
e. None of the above.
d
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The concept of ________ ethics is that the rightness of the action is based on one's own conscience and moral standards.
Fill in the blank(s) with the appropriate word(s).
Environmental scanning refers to
A. setting up a regular schedule to assess the performance of different divisions within a firm. B. continually acquiring information on events occurring outside the organization to identify and interpret potential trends. C. requiring all employees to spend time outside the office to avoid the "ivory tower" syndrome. D. initiating an internal talent search to identify employees who can think "outside the box" to generate solutions to marketing problems caused by changes in the marketing environment. E. assessing any possible negative impact a firm's activities might have on the local ecology.
Consider a lawn mower that fails six times in 240 hours of operation. The mean time between failures (MTBF) of the lawn mower is ______.
a. 33 hours b. 45 hours c. 50 hours d. 40 hours
When a project manager imposes a judgment on warring parties, he is involved in:
A) Mediation. B) Elimination. C) Arbitration. D) Acceptance.