Customers cause many service failures, and many firms find managing these more difficult than managing their own failures
Indicate whether the statement is true or false
TRUE
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Aaron is concerned about union organizing activities among his employees. He knows that many of the employees like and respect Derrick. Aaron thinks if he can get Derrick to vote against the union, others will do so as well. Aaron offers Derrick a 10% raise if Derrick does not vote for the union. Aaron knows this will be a lot of money, but thinks he will save money in the long term by avoiding the union. It appears that Aaron violated which of the NO TIPS rules for what management cannot do for labor elections.
A. No Threats B. No Interrogations C. No Promises D. No Spying E. None of the above
Which of the following statements is true regarding a company's segment margin?
A) It is primarily used to make short-term decisions such as cost-volume-profit (CVP) analysis and special order decisions. B) It ignores all fixed costs. C) It is primarily a measure of long-term profitability. D) It should not be used to make decisions on whether or not to drop a product line.
Plagiarism means to use your own words to state or explain someone else's ideas. _________________________
Answer the following statement true (T) or false (F)
Barnett Products manufactures three types of remote-control devices: Economy, Standard, and Deluxe. The company, which uses activity-based costing, has identified five activities (and related cost drivers). Each activity, its budgeted cost, and related cost driver is identified below.ActivityCostCost DriverMaterial handling$225,000 Number of partsMaterial insertion 2,475,000 Number of partsAutomated machinery 840,000 Machine hoursFinishing 170,000 Direct labor hoursPackaging 170,000 Orders shippedTotal$3,880,000 The following information pertains to the three product lines for next year: Economy Standard DeluxeUnits to be produced 10,000 5,000 2,000 Orders to be shipped 1,000 500 200 Number of parts per unit 10 15 25 Machine hours per
unit 1 3 5 Labor hours per unit 2 2 2 What is Barnett's pool rate for the packaging activity? A. $5.00 per labor hour. B. $10.00 per part. C. $100.00 per order shipped. D. $4.86 per machine hour. E. None of the answers is correct.