The goal of Six Sigma is to improve a company's quality to only three defects per million by
A. limiting the value chain implementation to six functions.
B. building relationships with customers to increase value over time.
C. focusing process improvements on the sales and after-sales support activities in the value chain.
D. focusing process improvements on the manufacturing and production activities in the value chain.
E. systematically altering the way all processes involved in value chain activities are performed.
Answer: E
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