Regardless of the term used to describe high-quality health care, the focus of quality is:
a. what the consumer needs and wants.
b. economical care.
c. having the greatest technologic advancement.
d. services equally distributed among populations.
ANS: A
Correct: The customer determines quality on the basis of his or her unique perception of high-quality care.
Incorrect:
b. High-quality health care can be inexpensive, but if it does not meet the criteria established by the consumer, then it is not high-quality health care.
c. Although technologic advancements may indeed facilitate superior diagnostics, unless the patient perceives that the technology was an indicator of quality or that it improved quality, then it is not the focus.
d. The perception of quality is unique among individuals.
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A nurse who has recently started working on the intensive care unit voices concerns to his preceptor that all of the machines being used in the care of the patient are reducing his ability to establish a therapeutic relationship with the assigned
patients. What response by the preceptor is indicated? 1. "These feelings may be a sign that this is not the work environment for you.". 2. "There are ways to increase your interaction with your assigned patients.". 3. "I completely understand how you feel.". 4. "Technology improves our patient outcomes.".
The traditional health care system in the United States is:
a. managed care. c. universal health insurance. b. fee-for-service. d. single payer systems.
The stage of morality in which the individual is concerned with comprehensive ethical principles apart from his or her own needs or the group's needs is known as
a. Preconventional morality b. Conventional morality c. Hierarchical principles d. Universal principles
Prior to conducting an eye assessment, which statement by the nurse is appropriate to prepare the client for the examination process?
1. "You can choose which eye to cover during your assessment." 2. "Are you able to read English words?" 3. "Apply pressure to the eye while it is covered during the examination." 4. "You will need to stand 10 feet from the chart for an accurate assessment."