Customer feedback mechanisms are developed as part of which supply chain business process:
a. Customer relationship management process
b. Knowledge management process
c. Customer service management process
d. Product development and commercialization process
d
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The words we use to describe subjects or people also display our attitudes toward them. Words we use to register disapproval are also known as which of the following?
A. snarl words B. purr words C. kit-kat words D. animalistic words
Why is it most important for a salesperson to invest time in preparing for a group sales presentation?
A. Present the data from memory B. Prevent any questions from being raised C. Avoid having to reference the proposal D. Meet the different needs of each group member E. Encourage more group involvement
The process of reflection
A) facilitates accurate two-way communication. B) is the responsibility of the sender. C) can be minimized with effective listening techniques. D) distorts information and results in misunderstandings. E) places a greater emphasis on talking than on listening.
Formal rule making requires publication of proposed rules
Indicate whether the statement is true or false