Katie wants to analyze her audience for an upcoming presentation to the local Sierra Club, so she plans to have members fill out an audience questionnaire. What is she doing to learn about her audience?
a. observing
b. collecting data systematically
c. interviewing audience members
d. using inference and empathy
b
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For a business conversation, it's best to avoid organizing your thoughts into a typical pattern of organization, because your interaction will seem too stilted
Indicate whether the statement is true or false.
When locals of a particular culture in which we visit tend to adapt to our needs instead of asserting their own culture and needs on us, we can say that there is an element of _______ involved in the interaction
a. power b. sensitivity c. hostility d. euphoria
The text suggests two strategies for focusing on nonverbal messages:
(1) nonverbally communicate your interest in the other person and (2) attend to the ____. a. context b. noise c. meta-message d. emotions
Good listeners use their extra thought speed productively. They do all of the following EXCEPT
a) identify and summarize main ideas. b) pay extra attention to nonverbal behavior. c) analyze arguments. d) assess the relevance of a speaker's comments. e) listen exclusively for facts and statistics.