The staff felt very skeptical of their boss. Frequently, they would complain and critique new policies. A new employee, Jessica, found that the staff struggled with the:

A. challenge of bad news
B. challenge of obligation
C. challenge of obedience
D. challenge of cynicism


D. challenge of cynicism

Business

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What is the main reason that a business suffers several economic consequences when a dissatisfied customer leaves?

A) The cost of attracting a new customer is greater than retaining a current customer. B) The business's competitors enjoy a greater customer loyalty toward the same type of products. C) The amount of money spent on developing the product for the dissatisfied customer cannot be reimbursed. D) The business has to pay a large compensation fee to the customer. E) The future costs for the development of a similar product increases abruptly.

Business

Answer the following statements true (T) or false (F)

1. The vision statement is an organization's purpose or reason for being, and a company's mission statement is its long-term goal of what it wants to become. 2. Competitive intelligence means gaining information about one's competitors' activities so that you can anticipate their moves and react appropriately. For example, managers gain competitive intelligence by reading business publications, such as the, in order to understand competitors' business plans, goals, and strategies. 3. The managers of a small bakery, Butter & Batter, decided to do a SWOT analysis to study the strengths and weaknesses within the organization and the external environment. A key benefit of conducting a SWOT analysis is being able to better formulate strategies in pursuit of the firm's mission. 4. Organizational threats are an environmental factor that can hinder an organization's ability to achieve a competitive advantage. For example, managers may realize that the government is about to place restrictions on exports, which will limit the company's ability to sell its products overseas (which will in turn greatly reduce its profits).

Business

Which of the following is an acceptable way of reporting a company's comprehensive income?

A) on the face of the income statement only B) in a separate, consecutive, statement of comprehensive income only C) in the statement of changes in shareholders' equity only D) both a and b are acceptable

Business

What are the reasons for a firm having lower cash from operations than working capital from operations? What are the possible interpretations of these reasons?

Business