Retention comprises all of the following activities EXCEPT:
A. maintaining a safe, healthy work environment.
B. identifying work requirements within an organization.
C. ensuring harmonious working relations between employees and managers.
D. rewarding employees for performing their jobs effectively.
Answer: B
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A team investigating a problem that needs improvement within their organization have begun to ask themselves “what if” questions. The team is in the ________ mode.
a. explorer b. artist c. warrior d. innovator
Answer the following statements true (T) or false (F)
1. The halo effect occurs only with positive traits. 2. Leah has hired two new employees for her team, Jake and Margaret. Jake is outgoing and attractive, while Margaret is very bright but seems quiet and unsure of herself. Leah immediately expects Jake to outperform Margaret at the job. Jake is likely experiencing the halo effect. 3. The activity of inferring causes for observed behavior is called causal attribution. 4. In the fundamental attribution bias, people tend to take more personal responsibility for success than for failure.
One of the advantages of assigning an unique identifier to each incident record is that it can be used to link it to CI records in a CMDB, problem records or knowledge base articles.
Answer the following statement true (T) or false (F)
Placing resources on a detailed schedule of tasks is referred to as:
A) Placing. B) Rectifying. C) Loading. D) Dragging.