Janet works for a major phone company where she routinely takes calls from clients and answers questions about the company's products and services. Janet's job involves the field of
a. public relations.
b. customer relations.
c. publicity.
d. technical support.
b. customer relations.
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Indicate whether the statement is true or false
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A) Newspaper advertisements B) Hard-copy memos C) Tweets D) Wikis
Good marketers know that a(n) ________ is the heart of the marketing plan.
A. researching suppliers B. sales forecast C. analysis of the market D. price/profit schedule
Which of the following was not a primary function of the American Federation of Labor?
A. Initiator of new union organizing drives. B. Direct negotiator with employers over wages, hours and working conditions. C. Coordinator of the bargaining and strike activities of several unions. D. Arbiter of disputes between local unions over jurisdiction.