A need-satisfaction question can help move the sale forward
Indicate whether the statement is true or false
TRUE
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Charlie was standing outside of his classroom talking on the phone when a friend heard him say, "Thank you for taking my call so quickly. I'd like to order the 32-gigabyte iPad. I'll pick it up today at the Southdale Apple Store. Can I use the easy pay plan?" Charlie was in which stage of the consumer purchase decision process?
A. postpurchase evaluation B. purchase decision C. information search D. alternative evaluation E. problem recognition
Differentiate between open-ended and closed-ended questions. Give one example of each.
What will be an ideal response?
Which of the following statements is TRUE?
A) Employers can never fire an employee who has a written contract B) Employers can only fire an employee for just cause C) Employers can fire employees for no reason but must pay compensation D) Employers can fire an employee who has an oral contract without paying compensation E) Employers must always use progressive discipline if an employee is acting in an inappropriate manner before they are fired
Carl wanted the advantage that comes with the collective wisdom of a management team participating in a decision. Carl's division had to decide if solar panel, wind turbine blade, or battery power research would be its next major investment. He brought together his managers in a meeting; however, Shinichi, used his strength of character and oratory skills to push for solar panel research. Unfortunately, the other managers were quiet, and Shinichi managed to overpower them with his views. Given the dynamics of the meeting and its outcome, ________ had prevented Carl's meeting from achieving what he had hoped it would.
A. groupthink B. domination C. goal displacement D. devil's advocacy E. satisficing