In a periodic report, an overview of the highlights of the report should be presented in
A) the conclusion.
B) the body.
C) the introduction.
C
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While you are discussing the energy efficiency of your company's golf carts with a prospect, she questions whether your carts are heavier than that of your competitor's. You are aware that your carts are slightly heavier than the competitor's carts. What should you do about this objection?
A. Ignore it and talk a little faster to regain control of the sales interview. B. Pass over it for now and cover it just before the close. C. Ignore it and continue as you had planned. D. Answer the question and proceed with the presentation. E. Inform the customer that weight is not an important parameter and proceed with the presentation.
Which of the following describes a collection of people who work in the same area or have been drawn together to undertake a task without achieving significant performance improvements?
A) a division B) a working team C) a working group D) a virtual team E) a parallel team
The National Restaurant Association announces a new industry code of ethics. The effectiveness of this code will be determined by
A. the commitment of management to enforcing the code. B. the similarity of the code to the employees’ personal values. C. the success of the campaign publicizing the code. D. the relationship between the code and the law.
A company creates a rating form for its suppliers and rates their on-time delivery, product quality, service advice, and so forth in order to determine which suppliers to put on an approved list of suppliers for specific products. This process is called a(n)
A. JIT rating. B. ISO 9000 certification. C. vendor analysis. D. buying center analysis. E. resident buyer analysis.