Card-blocking occurs when you use a debit card (or credit card) to check into a hotel or rent a car and the anticipated expenses are blocked–in effect, placing a hold on the money
Indicate whether this statement is true or false.
Answer: TRUE
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The problem-solution sales approach requires salespeople from the selling organization to analyze the buyer's business to determine the problems the prospect is facing and then the most feasible solution
Indicate whether the statement is true or false
On January 3, 2016, the Walters Corporation signed a 10-year non-cancelable lease for manufacturing equipment. The fair value of the equipment at that time was $550,000. At the end of the lease period, the equipment, which has an estimated life of 15 years, will be returned to the lessor. Additional information is below: Lease payments (year-end) $80,000 Walters Corporation's incremental
borrowing rate 10% Lessor's implicit interest rate (known to Walters) 12% Present value factor for an ordinary annuity of 10 years at 10% 6.144567 Present value factor for an ordinary annuity of 10 years at 12% 5.650223 ? Walters should A) capitalize the equipment at $550,000. B) capitalize the equipment at $491,565. C) capitalize the equipment at $452,018. D) not capitalize the equipment.
Social group relativism would argue that a manager would make an ethical decision based on ______.
a. what other managers would do in a similar situation b. how their close friends, coworkers, and relatives would act in a similar situation c. what their cultural values tell them to do d. the outcome that would give them the best chance of promotion and success
Which of the following statements about creating blueprints is FALSE?
a. Identify the services process to be blueprinted and the customers who will experience the service. b. Envision the service from the organization’s perspective. c. Envision the actions of the service delivery personnel. d. Consider all likely service scenarios and how they should play out ideally.