Compare and contrast formal and informal channels of organizational communication


Information flows formally in organizations in three ways:

Downward flow: Information flowing downward generally moves from decision makers, including the CEO and managers, through the chain of command to workers. This information includes job plans, policies, procedures, and feedback about employee performance.

?

Upward flow: Information flowing upward provides feedback from nonmanagement employees to management. This information includes such items as progress reports and suggestions.

?

Horizontal flow: Lateral channels transmit information horizontally among workers at the same level. These channels enable individuals to coordinate tasks, share information, solve problems, and resolve conflicts.

?

Information also flows informally in organizations, most commonly through the grapevine, an informal channel of communication that functions through social relationships and carries organizationally relevant gossip. The grapevine can also be used by managers as an excellent source of information about employee morale and problems.

Business

You might also like to view...

The whole purpose of ________ market metrics is to track customer perceptions and attitudes that precede changes in customer behavior and a business's financial performance

A) financial B) static C) competitiveness D) forward-looking E) backward-looking

Business

Specific EPS disclosure is regularly reported for extraordinary items under IFRS GAAP I. yes no II. no yes III. yes yes IV. no no ?

A) I B) II C) III D) IV

Business

Describe psychologist Bruce Tuckman’s five stages of group development by explaining each.

What will be an ideal response?

Business

Unrealized gains and losses on available-for-sale securities are reported on the income statement

Indicate whether the statement is true or false

Business