Total customer satisfaction is measured based on the relationship of ________
A) expected value and total customer benefit
B) perceived performance and expectation
C) advertised outcomes and real outcomes
D) past experience and present experience
E) customer attitude and salesperson's attitude
B
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Answer the following statements true (T) or false (F)
1. Putting an end to servant leadership is a change that is likely to improve manager-employee relationships. 2. The four areas in which change is most apt to be needed are people, technology, structure, and strategy. 3. People changes in an organization are not required until that organization reaches about 20 people in size, when the level of specialization reaches a critical point. 4. In the context of change, technology refers to computer technology used to gain a competitive advantage.
JBJ Sports is a leading sporting goods manufacturer from Atlanta. It has recently initiated a program in association with the Food4Kids Foundation, which raises funds to promote nutritional awareness of young children
The company plans to donate $1 for every item it sells in the North American market. Also, JBJ has roped in professional sports teams associated with it to wear the Food4Kids logo on their team gear. Which of the following best describes the motivation for JBJ's involvement in the program? A) entertaining key clients or rewarding key employees B) expressing commitment to the community or on social issues C) permitting merchandising or promotional opportunities D) stimulating quicker or greater purchase of particular brands E) identifying with a particular target market or lifestyle
Accounting for product costs in a JIT environment
a. uses a job order costing system. b. classifies processing costs as raw (or direct) material, direct labor, and overhead. c. is more complex than in other types of manufacturing environments. d. follows process costing procedures whereby costs are accumulated by the process (cell) and attached to units processed for the period.
A writ issued by a superior court to an inferior court ordering that some act not be
done is called a writ of certiorari. a. True b. False