Retailer loyalty can be increased by
A. encouraging cross-shopping.
B. decreasing customers' importance weights.
C. offering alternatives for customers' preferred brands.
D. rewarding customers for frequent purchases.
E. offering only private-label brands.
Answer: D
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A primary advantage of management observation for measuring service quality is ______.
a. The observational results have statistical validity. b. It is simple and inexpensive. c. Employees perform better when they know they are being observed. d. Employees can be monitored without their knowledge.
Which of the following statements is TRUE regarding the results of financial statement analysis?
A) They can be found in the management discussion and analysis section of the financial statements. B) They are most meaningful when compared to competitors in diverse industries. C) They identify whether or not fraud has taken place. D) They have limited value without a point of reference.
Using the fixed-order-quantity model, what is the total ordering cost of inventory given an annual demand of 36,000 units, a cost per order of $40, and a holding cost per unit per year of $45?
Fill in the blank(s) with the appropriate word(s).
Which of the following will add a password to a role?
a. ALTER USER username SET ROLE rolename; b. ALTER ROLE rolename SET USER username c. ALTER USER username PASSWORD password; d. ALTER ROLE rolename IDENTIFIED BY password;