The debriefing of emergency service workers should focus on both their positive and negative emotional responses
Indicate whether the statement is true or false
True
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Which of the following is a major tenet of crisis theory?
a. People respond poorly in a crisis if they do not have someone with them to intervene. b. The type or crisis determines how a person will respond. c. People respond differently to a crisis depending on the environmental supports and psychological mediators available. d. Individual factors do not play much of a role in determining outcome.
Understanding the different methods of case management is important because: I. each method has particular strengths and weaknesses. II. each method can only address the needs of a specific client population. III. each method provides a different perspective on the case manager's responsibilities. IV. each method may be present in service delivery systems
A) ?I, II, III, and IV B) ?II and IV C) ?I, III and IV D) ?I, II and III
The “P” in SOAP stands for:
a. Problem b. Plan c. Purpose d. Priority
The 85/15 Rule-which asserts that 85 percent of the problems can be corrected only by changing systems and less than 15 percent of the problems can be solved by individual workers-is a tenet of
A. the collegial model. B. management by objectives. C. Theory Y management. D. total quality management.