Private sector not-for-profit health care entities must disclose expenses by their functional classifications (program and supporting) in the notes, if not provided in the Statement of Operations.

Answer the following statement true (T) or false (F)


True

Expenses may be reported either by natural classification (salaries, supplies, etc.) or functional classification (professional care of patients, general services, etc.). Private sector not-for-profit health care entities must disclose expenses by functional classifications, if not provided in the Statement of Operations.

Business

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Emma is the manager of a small beauty salon. She deals with different kinds of customers and has to ensure that the customer needs are identified and satisfied. To develop an effective customer service, she should do which of the following?

A. Exclude the information collected from customer feedback surveys when measuring the service performance of her salon B. Continually strive to gain new knowledge and skills and deliver the level of service equal to that offered by established salons C. Always use "they" language when dealing with customers and hide behind "company policy" when handling customer problems D. Focus on taking a one-time service or sales opportunity approach instead of developing an ongoing relationship with customers

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Which of the following is an appropriate use of reward power?

a. giving a good schedule to an employee for consistent timeliness b. taking away a raise opportunity for an employee's poor performance c. giving a good office to a favorite employee d. all of the above

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Formal experimentation produces data suggesting causes and effects

Indicate whether the statement is true or false

Business

Big Beef, Inc raises calves to sell. Big Beef breeds its cows in April, and the cows calve in February of the following year. In January Andrea contracts with Big Beef to buy fifty calves. Identification takes place in

A) January, when the contract is signed.? B) April, when the calves are conceived C) February, when the calves are born. D) a reasonable period of time.

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